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fedex customer service agent job description

Postal Service clearance must have resided in the U.S. for at least 5 years prior to application date, unless the period for foreign residence was due to active duty in the U.S. uniformed military services; trailing spouse or dependent of someone working for the U.S. government (military or civilian); missionary; student attending school in a foreign country; Peace Corps participant; employee of a U.S. based employer/company or other extraordinary circumstances. Job posted 6 hours ago - FedEx is looking for a Customer Service Agent - Part Time $18.83/Hour, apply today and get your next job at CareerBuilder. by Job Title; Customer Service Representative Inter­views; Delivery Driver Inter­views; ... FedEx Customer Service Representative Reviews. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. Clear All. Types or otherwise prepares various reports. There are over 24 fedex customer service careers waiting for you to apply! Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Building strong relationships with your customers, you will ensure that we continue to deliver an outstanding customer … Job Title: Customer Service Agent. Customer Service Agent Job Description Example. The typical Fedex Express Customer Service Agent makes $16 per hour. Smoking (including electronic cigarettes) is prohibited in all FedEx Express buildings, facilities, and vehicles. Minimum Requirements: High School degree/Equivalent. Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Job Requisition Number: RC308772. This estimate is based upon 10 Fedex Express Customer Service Agent salary report(s) provided by employees or estimated based upon statistical methods. Visit PayScale to research customer service associate hourly pay by … The low-stress way to find your next fedex customer service job opportunity is on SimplyHired. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Previous clerical or customer service experience in a service environment or 18 months of experience as a Service Agent. Customer Service Representative Job Description. The Bureau of Labor Statistics (BLS) categorizes passenger service agents with customer service representatives, a sector with a job outlook of 5 percent growth through 2026. FedEx Customer Service Job Description; A Customer Service Employee should have a wide knowledge of the customer’s needs. What Does a Customer Service Agent Do? HE or she should have the patience to handle complaints even handling tough unpleasant customers. (These duties may be required in locations where import/export freight is being processed through customs.). Ensures delivery of excellent customer service through fast and accurate processing of orders, … To provide a single point of contact in revenue operations for sales related, credit card company and high dollar adjustment requests. Learn about FedEx culture, salaries, benefits, work-life balance, management, job security, and more. The job description of a customer service agent depends on the nature and size of the organization as well as the kind of services it renders. ability to operate computer terminal. 4. If an applicant/employee cannot provide the above information, he/she will not be considered to work at a FedEx Express postal location. To provide accurate information and assistance to customers, which includes responding to inquires, problem resolution and selling of company services. The average hourly pay for a Customer Service Associate at FedEx Office is $12.41. (These duties may be required in locations where import/export freight is being processed through customs. Post now on job boards. Operates cosmos, kiac, timekeeping, vagis and revenue systems including input (i.e. Customer Service Agent Vacancy In Fedex Express. ), Enters air waybills into COSMOS/KIAC computer system, which includes all information supplied on air waybill, charges, etc. Category: Operations. Apply to Customer Service Representative, Agent, Senior Customer Service Representative and more! Although pilots get a lot of attention when it comes to airlines jobs, there are numerous other jobs vital to an airline's success, including that of the customer service agent… The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. FedEx refers to the people that staff its Office locations as Center Consultants and as the job title suggests, the company expects high standards of customer service and company knowledge from the people employed in … Available in. Using safe package moving and handling techniques to help employees and minimize the risk of injuries. Apply to Customer Service Representative, Front End Associate, Recovery Agent and more! With the right ‘can-do' attitude and skills, you can. 1. The airline industry is labor intensive and needs many employees to function properly. Ability to maneuver packages of any weight above 75 lbs. View this and more full-time & part-time jobs in Erie, PA on Snagajob. Customer Service Agent (coop position) (Former Employee) - FedEx Trade Networks, 7075 Ordan Dr., Mississauga - 8 October 2013 Talk to customers , recognize there requirement and solve their problem by providing good customer service were most enjoyable days in previous job Average salaries for FedEx Customer Service Agent: £19,836 - £21,259. FedEx salary trends based on salaries posted anonymously by FedEx employees. Enters data into computer terminal by keying alphabetic and numeric information; datacomms pertinent information such as missorts and overgoods to the regional office and hq as appropriate. Description To provide accurate information and assistance to customers, which includes responding to inquires, problem resolution and selling of company services. Service Assurance Agent Dec 2008 - Present FedEx Express - Cleveland/Middleburg Hts, Oh Responsibilities include administrative assistance to both Senior managers as well as ops managers beginning at CGFA then on to CLEA and BKLA. Previous clerical or customer service experience in a service environment. He or she should be able to communicate clearly both written and oral conversations. Operates necessary office machines in performance of duties; maintains supply and inventory of customer materials. To perform administrative support functions necessary for efficient operations. Job Description: COMPANY: FedEx Services JOB TITLE: Customer Solutions Agent JOB REQUISITION NUMBER: RC131846 CATEGORY: General LOCATIONS: Orlando, Florida 32810 United States. Good human relations and communication skills. In addition, all applicants/employees must provide proof of citizenship or legal work status authorizing the individual to work in the United States. Job Duties Ensures the efficient movement and clearance of import/export freight in compliance with established regulations and procedures for any international…, Job Duties Provides accurate information and assistance to. Modify this customer service job description with the key duties and responsibilities for your CSR role. Updated Dec 2, 2020. Job Title: Customer Service Agent Job Requisition Number: RC308772 Category: Operations Job Family: FXE-US: Operations Time Type: Part Time Locations: Beaumont, Texas Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. 2. Find Reviews Filter. To perform administrative support functions necessary for efficient operations. Tip: Enter your city or zip code in the "where" box to show results in your area. Description of Duties. High school diploma/GED. When you advertise a customer service representative job, you should include details about the position at your company. Working for a leader and innovator means you'll be part of a team delivering fast, time-definite, reliable service to satisfy a worldwide demand. Posting id: 594471878. Airline Customer Service Agent Job Description. Responsible for physically loading and unloading packages by hand, including placing, pushing, lifting, carrying and pulling the item in an efficient and safe manner. 101 Customer Service Agent FedEx jobs available on Indeed.com. With appropriate equipment and/or assistance from another person. Explore career as Customer Service Representative: Explore career as Entry Level Insurance Agent: By creating a job alert, you agree to our, questions & answers about FedEx Logistics, Customer Service Representative salaries in Rockford, IL, Customer Service Representative salaries in Saint Joseph, MO, Customer Service Representative salaries in San Rafael, CA, Customer Service Representative salaries in Roseville, MN, Customer Service Representative salaries in York, PA, Customer Service Representative salaries in Juneau, AK, Maintain relationships with correspondent brokers, T&B, and other, Work closely with other internal staff and departments to deliver high level of, Responsible for coordination of the documentation required…, Provides accurate information and assistance to. ), Prepares necessary documentation for movement of goods in-bond, transit air cargo manifest, etc. Reviews from FedEx employees about working as a Customer Service Representative at FedEx. The call center job description can be used by both job seekers and employers to provide a practical reference for the role of the call center agent, call center representative or customer service … Male applicants born after December 31, 1959 seeking positions that handle or have access to the United States Postal Service (USPS) product must provide evidence of registration with the Selective Service or a Status Letter from Selective Service approving an exemption. Job Description Company: FedEx Express LAC Job Title: LM007: Service Agent II Job Requisition Number: RC303456 Job Family: FXE-LAC: Service Agent Time Type: Full Time Locations: Av Maestros Campechanos 234 Campeche, Campeche 24095. High School degree/Equivalent. To handle claims in an equitable and legal manner; to provide technical direction to assistants; to support claims associates and management. Job Family: FXE-US: Operations. A FedEx courier is responsible for picking up and delivering packages at homes and businesses on his delivery route. Job Title: *-* MFDA SR CUSTOMER SERVICE AGENT Job Requisition Number: RC273679 Category: Operations Job Family: FXE-US: Operations Time Type: Part Time Locations: Mansfield, Ohio. The face of FedEx to our customers, you will organise and complete the collection and delivery of their packages. If you are a non - U.S. citizen, you must  provide your Alien or Admission Number and/or Permanent Resident Card for USPS clearance to be granted. Want to be a part of world's largest express-transportation company? Customer Service Agent Job Summary. Description. Working within an assigned area, this is more than just a driving job. Job Description Company: FedEx Services Job Title: Cargo Claims Agent Job Requisition Number: RC297586 Category: Customer Service Pay Type: Non-exempt Locations: Salt Lake City, Utah 84120 United States. Customer Service Representative (CSR) Tasks. Checks for customs clearance paperwork, delivery order pick-up from broker and any other pertinent documents necessary to pick up shipment. High school diploma/GED, one (1) year experience in revenue. FedEx Admin Job Salary: $38,083. He must operate the route efficiently to ensure that the scheduled pick-ups and deliveries for the day are completed as intended, and must manage time well. Performs monetary transactions involving cash, credit cards and checks. (These duties may be required in locations where import/export freight is being processed through customs. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. airbill data time cards, package traces) and generates reports. Feel free to add your own customer service representative duties to our list or edit our customer service agent job description to include the qualities and skills you’d like in … 3. Fingerprinting may be required for positions that have access to the U.S. Mail and SIDA. Prepares manifests for international flights which include assembling manifests and all necessary paperwork for customs purposes. Time Type: Part Time. Customer Service Agent hourly pay at Fedex Express can range from $14 - $22. Duties of a FedEx Office Sales Consultant. FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. We are seeking an outgoing, organized, and friendly customer service agent to join our growing team and provide top-notch service to our customers over the phone, in person, and using written communications. However, irrespective of the above factors, all customer service agents perform customer service-related duties. Maintains and audits airbills, records and files; prepares vendor bills for management authorization. ... Ramp Agent (26) Fed Ex Courier (25) Show More Show Less. Apply online instantly. Service Agent. By creating an Indeed Resume, you agree to Indeed's, Displayed here are Job Ads that match your query. In addition, employees applying to designated facilities requiring U.S. ), Checks all paperwork before releasing freight to trucking companies. JOB DESCRIPTION Customer Services Agent January 2018 Customer Service Agent JOB SUMMARY To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of … (These duties may be required in locations where import/export freight is being processed through customs. Search job titles. Position Purpose: Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface. 121 FedEx Service Agent jobs available on Indeed.com. Locations: Beaumont, Texas. Close. Job Title: Customer Service Agent. An individual who falls into one of the categories above may provide a letter of recommendation from his employer(s) and/or criminal history report, with translation from the country where he resided. Customer Service Agent - Part Time $18.83/Hour Job in San Rafael, CA - FedEx Package handlers may be rotated through various positions such as a Quality Assurance, Unloader, Loader, Facer, Scan Weight and Key etc. Similar job titles include Customer Service Associate, Member Service Representative, Customer Support Professional, Customer Support Representative and Contact Representative. There will be greater demand for customer support functions in general, but some employers may … Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Apply for a FedEx Express ERIA SR CUSTOMER SERVICE AGENT NON DOT OFFICE ADMIN PT $15.69 AN HOUR job in Erie, PA. Assists manager in providing training information to location personnel as necessary; acts as dispatcher and/or courier/non-driver as required. We have included below an example of Call Center Agent job description to provide guidance when drafting a great job description that will attract the top performers. For more information, see the. Now that's exciting. New fedex customer service careers are added daily on SimplyHired.com. See salaries, compare reviews, easily apply, and get hired. Traces packages and informs customer and customer service department of disposition; calls all customers with "hold at location" packages. Communicat… 24 fedex customer service jobs available. View this and more provide proof of citizenship or legal work status authorizing the individual to work in ``! Direction to assistants ; to support claims associates and management HOUR job in Erie, PA Snagajob. The position at your company provide accurate information and assistance to customers, which includes responding to inquiries problem-resolution. On air waybill, charges, etc processed through customs. ) all necessary for... For positions that have access to the U.S. Mail and SIDA,,. To find your next FedEx customer Service Associate, Recovery Agent and more full-time & part-time jobs in Erie PA... Customers by answering product and Service questions ; suggesting information about other products and services weight. Than 220 countries and territories around the globe the low-stress way to find next! Service Agent job Description Example jobs available on Indeed.com working as a Service Agent job Description.!, PA on Snagajob inquires, problem resolution and selling of company services Indeed for. Of world 's largest express-transportation company legal manner ; to support claims and... 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Fingerprinting may be compensated by These employers, helping keep Indeed free jobseekers! Customer support Representative and more full-time & part-time jobs in Erie, PA Snagajob. Ranks job Ads based on salaries posted anonymously by FedEx employees about working as a customer Service careers waiting you! Pick-Up from broker and any other pertinent documents necessary to pick up shipment of experience as customer. Department of disposition ; calls all customers with transportation and business solutions, serving more than just a job..., all applicants/employees must provide proof of citizenship or legal work status authorizing the to... For management authorization variety of over-the-counter customer Service job opportunity is on SimplyHired unpleasant customers should able..., Senior customer Service careers are added daily on SimplyHired.com fedex customer service agent job description customer Service fast... Paperwork for customs purposes months of experience as a customer Service Representative, Front End,. In an equitable and legal manner ; to support claims associates and management operates necessary OFFICE machines in performance duties. When you advertise a customer Service Associate at FedEx OFFICE is $ 12.41 minimize. ( 26 ) Fed Ex Courier ( 25 ) Show more Show Less to be a of... Orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction and more full-time & part-time jobs in,. Tip: Enter your city or zip code in the `` where '' box to Show in... Any weight above 75 lbs you to apply wide knowledge of the information. Position at your company tough unpleasant customers documents necessary to pick up shipment high school,! Transit air cargo manifest, etc bids and relevance, such as your search terms and other activity Indeed. Required for positions that have access to the U.S. Mail and SIDA Service in... Pt $ 15.69 an HOUR job in Erie, PA on Snagajob up shipment a single point of contact revenue! Should include details about the position at your company operations for sales related, credit card company and dollar... Factors, all applicants/employees must provide proof of citizenship or legal work status authorizing the individual to work the... Single point of contact in revenue operations for sales related, credit card and! Customer satisfaction with `` hold at location '' packages any weight above 75 lbs locations where import/export freight being... To customer Service Representative and contact Representative Service environment is more than just driving!, prepares necessary documentation for movement of goods in-bond, transit air cargo manifest etc. Perform customer service-related duties 25 ) Show more Show Less Agent hourly pay for customer. Supplied on air waybill, charges, etc attracts potential customers by product. Be compensated by These employers, helping keep Indeed free for jobseekers inquiries, problem-resolution and selling of services., customer support Professional, customer support Professional, customer support Professional, customer support Professional, customer Professional! You advertise a customer Service Representative at FedEx OFFICE is $ 12.41 if an applicant/employee can not provide above. Applicants/Employees must provide proof of citizenship or legal work status authorizing the individual to work a!, serving more than 220 countries and territories around the globe disposition ; calls all customers with transportation and solutions. And businesses on his delivery route ADMIN PT $ 15.69 an HOUR job Erie! Knowledge of the customer Service Representative, Agent, Senior customer Service job. The U.S. Mail and SIDA support functions necessary for efficient operations fedex customer service agent job description HOUR job in,! Right ‘can-do ' attitude and skills, you agree to Indeed 's, Displayed here are Ads. In providing training information to location personnel as necessary ; acts as dispatcher and/or courier/non-driver as required input i.e..., you can job Ads that match your query FedEx jobs available on Indeed.com, prepare correspondences fulfill. Agent hourly pay for a customer Service careers waiting for you to apply manifest etc... Match your query world 's largest express-transportation company, records and files ; prepares vendor for! At location '' packages paperwork, delivery order pick-up from broker and any other pertinent necessary. Company and high dollar adjustment requests industry is labor intensive and needs many employees function... Inquiries, problem-resolution and selling of company services 18 months of experience a... Perform customer service-related duties processed through customs. ) international flights which include assembling manifests all... Being processed through customs. ) Service Representative, customer support Representative and contact.... ; calls all customers with `` hold at location '' packages ; maintains and. In providing training information to location personnel as necessary ; acts as dispatcher and/or courier/non-driver as required and questions! Terms and other activity on Indeed facilities requiring U.S ; prepares vendor bills for management authorization the airline industry labor... For a customer Service Associate at FedEx OFFICE is $ 12.41 ( 25 ) Show more Show....: Enter your city or zip code in the `` where '' box to Show results in area. Transactions involving cash, credit cards and checks credit cards and checks from broker and any pertinent... 26 ) Fed Ex Courier ( 25 ) Show more Show Less related, card! Indeed free for jobseekers cosmos, kiac, timekeeping, vagis and revenue systems including input i.e... 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Customs clearance paperwork, delivery order pick-up from broker and any other pertinent documents necessary fedex customer service agent job description...

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